Shipping & Returns

Shipping

We’re happy to ship your activewear straight to your door 

  • Processing Time: Orders are processed within 1–3 business days (excluding weekends and holidays)

  • Standard Shipping: Typically arrives within 3–7 business days after processing.

  • Express Shipping: Need it faster? We offer an express shipping option at checkout, with delivery in 1–3 business days after processing.

  • Shipping Rates: Shipping costs are calculated at checkout based on your location and selected shipping method.

  • Order Tracking: Once your order ships, you’ll receive a confirmation email with tracking details.

Please note: delivery times may vary during sales, holidays, or peak periods.


Returns & Exchanges

We want you to love your purchase! If something isn’t quite right, we’re here to help.

  • Return Window: Returns are accepted within 14 days of delivery.

  • Condition: Items must be unworn, unwashed, and in original condition with tags attached.
    Returned items must be free from makeup, fake tan, deodorant marks, stains, and perfume or fragrance smells.

  • Final Sale Items: Sale or clearance items are final sale and cannot be returned.

  • Exchanges: We currently offer exchanges for size or color, subject to availability.

To start a return or exchange, please contact us at modessa.active@gmail.com with your order number.


Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • Original shipping fees are non-refundable.


Damaged or Incorrect Items

If you receive a damaged or incorrect item, please email us within 48 hours of delivery, and we’ll make it right as quickly as possible.